Effective Date: February 06, 2025
Last Updated: February 10, 2025
Introduction
Welcome to New West Eyes. Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your personal data when you interact with our website, services, and communications.
1. Information We Collect
We collect the following types of information when you use our website or services:
a. Personal Information You Provide
Name
Phone number
Email address
Mailing address
Any other information you provide when scheduling an appointment or contacting us
b. Automatically Collected Information
When you visit our website, we may collect:
IP address
Browser type and version
Pages visited and time spent on our site
Device information
2. How We Use Your Information
We use your personal information to:
Schedule and manage appointments
Send appointment reminders and important notifications
Provide order status updates for prescriptions, eyewear, or other services
Respond to inquiries and customer support requests
Ensure security and fraud prevention
Improve our website and services
3. SMS Communications
By providing your phone number, you consent to receive non-marketing text messages from New West Eyes, including:
Appointment reminders
Order status updates
Important announcements
Event reminders
Security alerts
Opting Out of SMS Communications
You can text STOP at any time to unsubscribe from text messages.
You can text HELP for support.
Message and data rates may apply.
Message frequency may vary.
Data Protection for SMS Opt-in
Your mobile phone number will not be shared with third parties for marketing or promotional purposes. All text messaging opt-in data and consent records will be kept confidential and will not be shared outside of New West Eyes.
4. Data Security and Retention
We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We retain personal data only as long as necessary for the purposes stated in this policy or as required by law.
5. Sharing of Information
We do not sell, rent, or trade your personal information. Your data may be shared only:
With trusted third-party service providers who help us operate our business (e.g., appointment scheduling software, payment processors), but only as necessary to provide services.
If required by law, legal process, or to protect our legal rights.
6. Your Privacy Rights
You have the right to:
Access, update, or delete your personal information
Opt out of communications at any time
Request a copy of the data we store about you
To make any requests, please contact us at neimacottle@newwesteyes.com or call 604-521-3232.
7. Privacy Policy Updates
We may update this Privacy Policy periodically. Changes will be posted on this page with the updated Effective Date. We encourage you to review this policy regularly.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us:
📍 New West Eyes #204 - 625 5th Ave, New Westminster, BC, V3M-1X4
📞 604-521-3232
📧 CottleNeima@NewWestEyes.com
This Privacy Policy is designed to comply with applicable regulations and ensure transparency in how we handle your data. By using our services, you agree to the collection and use of your information as described in this policy.